FAQ

FAQs

FAQs

Information and Emergency Relief

Does Doncare provide financial counselling?

No. Financial counselling is available in Ringwood. Please contact Eastern Financial Counselling Service on 1300 003 224.

Can Doncare help me in relation to housing?

No. Doncare doesn't provide housing assistance although we host SalvoCare Eastern staff for half a day per week. An appointment to meet with one of these Housing Workers can be made by calling SalvoCare on 9890 7144 or by email openingdoors@aus.salvationarmy.org.au

I need assistance completing a form. Can Doncare help me?

If you call our office on 9856 1500, we can make an appointment for you to come in to speak to a Community Support Worker who may be able to help.

My electricity bills are mounting. Can Doncare help me set up a payment plan?

Yes, Doncare can help. If you live in the City of Manningham and have a Health Care card with a Manningham address, please call our office on 9856 1500 to make an appointment to speak to our ICS Intake Worker to discuss your circumstances. There are a number of ways that we may be able to assist.

I have complex issues - a special needs child, financial problems and need housing support. Can Doncare help?

Doncare's Information & Crisis Support Program can provide generalist casework support to individuals who have a range of complex issues for up to three months. Following a comprehensive assessment of your needs, we will develop an action plan in consultation with you to reflect your unique circumstances. Case management typically involves counselling, practical problem solving, social and financial skills education, advocacy, liaison and referral to other services. For more information, please call us on 9856 1500 and ask to speak to the ICS Intake Worker.

My friend is not coping financially or emotionally. Can you help?

Please ask your friend to contact our office on 9856 1500 and make an appointment. They will meet with a Community Support Worker who will establish the assistance needs. We may be able to assist with material assistance and/or referral to another Doncare program or more appropriate external service.

I am a single parent and am finding it hard to cope. Can Doncare help?

If you live in the City of Manningham and have a Health Care card with a Manningham address, please call us on 9856 1500 or email us. We will make a time for you to come and speak with a Community Support Worker to assess your situation and determine the best ways we can be of assistance. This may be a referral to another program within Doncare or an external service provider.

Can I get material assistance from Doncare?

Yes. If you live in the City of Manningham and have a Health Care card with a Manningham address on it, we will be able to provide you with some form of assistance. Please call us on 9856 1500 and ask to speak to the ICS Intake Worker to find out how we can best support you.