Clients’ Rights

• The right to respect for your individual human worth and dignity and to have your cultural and religious beliefs considered.
• The right to be free from abuse, neglect, violence, and preventable injury.
• The right to be treated with courtesy.
• The right to be assessed for access to services without discrimination.
• The right to be informed and consulted about services on offer and about decisions and interventions that affect you or your family.
• The right to choose from available alternatives and/or withdraw from services and to be made aware of any consequences of this.
• The right to pursue a complaint about service provision without retribution.
• The right to be assisted by an advocate of your choice.
• The right to receive good quality, punctual and reliable service.
• The right to privacy and confidentiality.
• The right to access information held about you.

Client’s Responsibilities

• To respect the human worth and dignity of Doncare staff and other clients.
• To treat Doncare staff, volunteers and clients with courtesy.
• To be responsible for the result of any decisions you make.
• To play your part in helping Doncare provide you with services.
• To provide a safe work environment for staff and volunteers and help them to provide you with services safely.

Read about how Doncare protects your privacy.