Are you a qualified Social Worker looking to make a real difference in the community?
Doncare is recruiting an Intake and Case Management Coordinator to commence in January 2026.
Intake and Case Management Coordinator
The Intake and Case Management Coordinator will play a central role in supporting client access to Doncare’s services by providing high-quality intake and assessment across both the Counselling and Emergency Relief teams. The role will conduct comprehensive initial assessments for prospective clients, ensuring timely, safe, and appropriate allocation into counselling or case management pathways. It will provide brief interventions, practical support, advocacy, referral, and follow-up to address immediate client needs and enhance their engagement with ongoing services.
The position will also provide supervision, training, and oversight to counselling and social work students undertaking intake activities, ensuring they deliver client-centred, trauma-informed, and culturally responsive practice. In addition, this role will supervise and support the newly established Emergency Relief Financial Capability Worker, ensuring integrated service delivery, collaborative case planning, accurate data collection, and continuity of care across Doncare’s programs. Read the Position Description
To be successful in this role you will have:
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Tertiary qualification in social work (essential).
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Demonstrated ability to conduct comprehensive intake, risk and wellbeing assessments with ability to assess counselling and Family violence client needs and suitability for different therapeutic support programs.
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Ability to train and support students to conduct intakes and undertake case management for our clients.
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Demonstrated ability to supervise social work students.
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Working knowledge of the sector and experience in case management and referral or intake and assessment roles.
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Demonstrated knowledge and skills in providing inclusive, strength based, trauma-informed and culturally safe services.
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Sound knowledge in relevant legislative requirements
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Demonstrated ability in time management, setting priorities and planning work effectively
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Demonstrated ability to work in a team and effectively communicate with clients, families and foster relationships with colleagues and stakeholders
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Highly developed administration skills including a sound understanding of Microsoft Office and the ability and confidence to work with data management systems. Previous experience with CSnet would be highly regarded.
How to Apply
Applications close Sunday, 7 December 2025. Interviews are expected to take place on Thursday, 11 December 2025, with a view to make an appointment before Christmas. The successful candidate is likely to start mid-January.
If this role feels like the right fit for you, we’d love to hear from you. We will be reviewing applications as they are submitted and may appoint to the role before the advertisement closure date.
Preferred candidates will be asked to provide two referees, including their current or most recent manager.
Please submit your cover letter and resume via Employment Hero
Diversity and inclusivity are important to Doncare. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds, LGBTQIA+ people, people with disabilities and those with a diversity of other experiences and identities.