Retail Relief Assistant Manager, Opportunity Shops   

Doncare is seeking an experienced Retail Relief Assistant Manager to provide leadership coverage across our op shop network on Fridays and Saturdays. This part-time role is ideal for a confident retail leader who enjoys variety, autonomy, and working in a purpose-driven organisation.

Our op shops play a vital role in funding Doncare’s counselling, family violence recovery and community support services. As the senior on-duty leader, you’ll help ensure our stores are safe, welcoming, well-run, and commercially strong during peak trading periods.

About the role

As the manager-on-duty, you will provide delegated leadership across rotating Doncare op shop locations. You’ll supervise volunteers, oversee day-to-day operations, and make independent decisions to keep stores running smoothly and safely.

This is a hands-on role with genuine responsibility, suited to someone who is calm under pressure, people-focused, and confident managing retail operations.

Key responsibilities

• Act as the senior on-duty leader during allocated shifts

• Open and close stores, including cash handling and security procedures

• Supervise, support, and guide volunteers on shift

• Maintain high standards of customer service and shop presentation

• Manage operational issues and incidents independently, escalating where required

• Support consistent merchandising, stock presentation, and donation processes

• Rotate between stores based on operational need

Hours of work

• Part-time position of up to 13 hours per week

• Friday: 6.5 hours

• Saturday: up to 6.5 hours

• Saturday hours may initially commence at a reduced level during the onboarding or transition period, with a planned increase as operational requirements stabilise

• Rotates across Doncare op shop locations

About you

You are an experienced retail supervisor, assistant manager, or relief manager who:

• Has strong retail operations and cash-handling experience

• Is confident supervising people and leading shifts independently

• Communicates clearly and respectfully

• Is reliable, organised, and solutions-focused

• Enjoys working across different sites and teams

Experience in a not-for-profit or volunteer-based environment is welcome but not essential.

What we offer

• Retail Award Level 5 classification

• Saturday penalty rates

• Supportive, values-driven workplace

• Flexible, part-time hours

• Meaningful work that directly supports community services

About Doncare

For more than 55 years, Doncare has supported individuals and families across Melbourne’s Inner East through counselling, family violence support, and community programs. Our op shops help fund this work while providing welcoming spaces for our community to shop, donate, and connect.

Diversity and inclusivity are important to Doncare. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds, LGBTQIA+ people, people with disabilities and those with a diversity of other experiences and identities. 

How to apply

Download the Retail Relief Manager Position Description.

Please submit your resume and a brief cover letter outlining your retail leadership experience and why you’re interested in this role on Employment Hero. Applications close 19 February 2026.