Doncare

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Contact Info

Suite 4, Level 1, 687 Doncaster Road, Doncaster VIC 3108
doncare@doncare.org.au
9856 1500

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Integrated Family Services

Doncare’s Family Services Program supports families experiencing a range of challenges. We work alongside families to navigate difficulties, strengthen relationships and improve wellbeing, with flexible support tailored to each family’s needs.

Case Management

Coordinated support that brings together families and professionals to work towards shared goals and positive outcomes.

In-Home Support

Practical, hands-on support provided in the home to strengthen routines, relationships and day-to-day stability.

Advocacy and Navigation

Helping families engage with services and systems, including NDIS and community supports, to access the help they need.

Parenting Support and Coaching

Building confidence and practical skills to support children’s development, behaviour and wellbeing.

Referrals to Specialist Services

Connecting families with the right supports, including mental health, alcohol and drug, financial counselling and family violence services.

Support Across a Range of Challenges

Our team works alongside families to address a range of challenges affecting children, relationships and overall wellbeing.

Children’s Health, Development and Safety

Supporting children to grow, thrive and feel safe.

Behaviours That Challenge

Helping families understand and respond to complex behaviours with confidence.

Family Relationship Challenges

Supporting families through conflict, change and breakdown.

Mental Health and Wellbeing

Connecting families with support to improve emotional wellbeing.

Alcohol and Drug Concerns

Providing guidance and referrals to specialist support services.

Household Stability

Supporting routines, organisation and day-to-day family functioning

Who Can Access This Service?

Families with children under 18 living in Melbourne’s Inner East can access this free service.

Self-referrals and referrals from professionals are made via The Orange Door. The Orange Door supports families with concerns related to parenting, relationships and family violence.

What Happens Next

When you contact The Orange Door, a practitioner will speak with you to understand your situation and gather information about your family’s needs. They will assess your circumstances, provide advice and information, and work with you to determine the most appropriate support. This may include referring you to Doncare’s Family Services or connecting you with other relevant services.

Government Funded Program

This program is funded by the Department of Families, Fairness and Housing and delivered in partnership with Child Protection to support improved safety and wellbeing outcomes.