Position Statement

Doncare’s purpose is to create transformational change for our community to positively impact individual and collective health and wellbeing outcomes. Located at Macedon Square, Templestowe Village and Tunstall Square, Doncare’s opportunity shops provide a magic win-win for the community – environmental sustainability, ethical accountability and affordability.  

Key Responsibilities

The Retail Assistant Manager provides delegated management-level oversight across Doncare’s op shop network, acting as the senior on-duty leader during allocated shifts. The role is responsible for independent decision-making, supervision of volunteers, operational risk management, and maintenance of retail performance and standards across multiple sites. This position plays a critical role in ensuring continuity of leadership, safety, and commercial performance during peak trading periods and when Retail Managers are unavailable.

Retail Operations & Store Leadership

  1. Act as the on-duty supervisor for allocated shifts, ensuring smooth day-to-day store operations
  2. Open and close stores in line with procedures, including cash handling and security processes
  3. Support achievement of daily sales targets and merchandising standards
  4. Ensure compliance with WHS, retail security, and Doncare policies and procedures
  5. Respond appropriately to incidents, customer issues, and operational challenges, escalating where required. 

 

People and Capacity Building

  1. Provide clear direction, supervision, and support to volunteers on shift
  2. Foster a welcoming, inclusive, and respectful environment aligned with Doncare values
  3. Reinforce correct procedures (e.g. cash handling, pricing, security, volunteer purchases)
  4. Support on-the-job training for new volunteers and students as required
  5. Model professional behaviour and positive customer engagement at all times
  6. Provide feedback to develop and maintain performance of teams and individuals.   

Customer Experience

  1. Deliver high-quality customer service and address customer enquiries or concerns promptly
  2. Handle complaints sensitively and in line with Doncare’s customer service standards
  3. Promote Doncare’s mission and community impact to customers and donors 

Stock, Visual Merchandising & Donations

  1. Oversee pricing, presentation, and rotation of stock
  2. Support donation intake processes, ensuring quality, safety, and efficiency
  3. Maintain consistent visual merchandising standards across store 

Relief & Rotational Duties (Manager-on-Duty Role)

  1. Rotate between stores based on operational need
  2. Provide short-term relief during staff leave, vacancies, or periods of increased demand
  3. Maintain familiarity with each store’s layout, volunteer cohort, and local operating requirements 

Administration & Communication

  1. Complete required reporting (e.g. shift notes, incident reports, sales summaries) 
  2. Communicate effectively with Retail Managers and the Retail Operations Manager 
  3. Contribute to continuous improvement by identifying risks, issues, and opportunities

Key Selection Criteria


Essential

  • Demonstrated experience in retail, preferably in a supervisory or assistant management role
  • Strong people skills with the ability to lead, support, and motivate volunteers
  • Sound understanding of retail operations, including cash handling and store security
  • Ability to work independently and make confident decisions during shifts
  • High level of reliability, flexibility, and professionalism
  • Strong alignment with Doncare’s values and purpose

Desirable

  • Experience working in a not-for-profit or volunteer-based environment
  • Experience working across multiple sites
  • Understanding of WHS obligations in a retail environment

 

Applications and recruitment timeline 

Applications close 2 August 2026.

Interviews are expected to be conducted during the week commencing 3 August 2026, with the successful applicant commencing as soon as practicable.